Effective Date: September 13, 2026
At ivermectinonline.us, we aim to provide a smooth and reliable ordering experience. We understand that customers may occasionally need to cancel an order or report an issue with a delivered order.
This Cancellation & Refund Policy explains when an order may be cancelled and when a refund or other resolution may be available.
Order Cancellation
Customers should contact our customer support team as soon as possible if they wish to cancel an order.
Because orders may move into processing or fulfillment shortly after they are placed, cancellation is not guaranteed.
Cancellation Before Processing
A cancellation request may be accepted when the order has not yet entered processing or fulfillment.
If the cancellation is approved before shipment, the applicable payment may be refunded according to this policy.
Cancellation After Processing or Shipment
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Customers should contact support immediately if they wish to request a cancellation after processing has begun. We will review the status of the order and advise whether any resolution is available.
Product Availability
In some circumstances, a product may become unavailable after an order has been placed.
If we are unable to fulfill an ordered product and no suitable alternative is available, we may cancel the affected order or item and issue an applicable refund.
Customers will be notified when an order cannot be fulfilled for this reason.
Payment Issues
An order may be placed on hold or cancelled if:
- Payment is declined
- Payment is incomplete
- Payment cannot be verified
- The transaction is reversed
- Additional payment verification is required
If payment has been successfully captured and the order is subsequently cancelled, any applicable refund will be handled according to this policy and the payment provider’s procedures.
Order Verification
Certain orders may require additional information or verification before fulfillment.
If required information cannot be verified or provided, the order may be delayed, declined, or cancelled.
Where an order is cancelled after payment has been received, an applicable refund may be issued according to this policy.
Refund Eligibility
Refunds are generally considered in circumstances such as:
1. Approved Cancellation Before Shipment
If an order is successfully cancelled before shipment, the eligible amount may be refunded to the original payment method.
2. Product Unavailability
If a purchased product becomes unavailable and the order cannot be fulfilled, the affected amount may be refunded.
3. Incorrect Product
If you receive a product that does not correspond to the product ordered, contact our customer support team promptly.
We may request order information and supporting details so that the issue can be reviewed and an appropriate resolution can be determined.
4. Damaged Package or Product
If your order arrives damaged, contact customer support as soon as possible after delivery.
Please provide:
- Order number
- Description of the issue
- Photographs of the package or product, where appropriate
- Any other information reasonably required to investigate the issue
After reviewing the circumstances, we may provide an appropriate resolution, which may include replacement, refund, or another remedy where available.
Medication Returns
For safety, regulatory, and product-integrity reasons, medications may not be eligible for return once they have been shipped or delivered, except where required by applicable law or where we determine that a return or other remedy is appropriate.
Do not return medication without first contacting our customer support team and receiving return instructions.
Non-Refundable Situations
A refund may not be available where an issue results from circumstances such as:
- Incorrect shipping information provided by the customer
- Failure to receive a package due to customer-provided information
- Customer refusal to accept a shipment
- Failure to comply with applicable import or delivery requirements
- Product use or handling after delivery
- Changes in personal preference after shipment
- Circumstances where the product was correctly supplied and delivered, subject to applicable law
This section does not limit any consumer rights that cannot legally be excluded.
Shipping Delays
Estimated delivery times are not guaranteed.
Delays caused by customs, shipping carriers, weather, regulatory requirements, incorrect address information, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.
If a shipment appears to be delayed or lost, contact customer support so the shipment can be reviewed.
Refund Amount
When a refund is approved, the refundable amount will depend on the circumstances of the order.
Where applicable, shipping charges, payment-processing fees, or other non-refundable charges may not be included in the refund unless required by law or otherwise determined by us.
Refund Processing
Approved refunds are generally sent to the original payment method used for the transaction.
After we initiate a refund, the time required for the funds to appear in your account depends on the payment provider, card issuer, bank, or financial institution.
Although processing times vary, customers should generally allow several business days for a completed refund to appear.
How to Request a Cancellation or Refund
To request a cancellation or report an issue with an order, contact our customer support team through the Contact Us page.
Please include:
- Order number
- Name used for the order
- Email address associated with the order
- Reason for the cancellation or refund request
- Relevant photographs or supporting information, where applicable
Providing complete information can help us review your request more efficiently.
Policy Changes
We may update this Cancellation & Refund Policy from time to time to reflect changes to our services, payment processes, fulfillment procedures, or applicable requirements.
Any updated policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about an order cancellation, refund, damaged shipment, incorrect product, or another order-related issue, please contact our customer support team through the Contact Us page.
We will review eligible requests and work to provide an appropriate resolution in accordance with this policy and applicable law.
ivermectinonline.us is committed to providing clear information and responsive customer support throughout the ordering and fulfillment process.